Terms & Conditions


This document establishes the pre-contractual information regarding contracts concluded at a distance on the website www.maclarenbaby.com, referred to in article 4 of Decreto-Lei nº 24/2014 of 14 February, and of all subdomains/sub -websites. The domain www.maclarenbaby.com is owned by Maclaren Unipessoal, Lda., incorporated under the laws of Portugal, with registered office at Avenida António Augusto de Aguiar, nº 19, 4º direito - sala B, 1050 012 Lisboa, Portugal, VAT number 515716324 (hereinafter “Maclaren”).

Maclaren reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without any prior notice.

Both browsing through the website www.maclarenbaby.com, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes acceptance of the present information and General Conditions of Use on this page.

2.Terms of access and use of this website

The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using the website for activities contrary to the law, morals and good behavior, or the rights and interests of third parties.

The website www.maclarenbaby.com may have links to other websites, which may contain useful information/tools for their users. These general conditions will not apply to third party websites. As such, if the user visits another website, redirected from Maclaren website, he/she should read its privacy policy. 

Maclaren is not responsible for damages resulting from any computer viruses or any other situations to which it is unrelated, and which prevent access and correct functioning of the www.maclarenbaby.com domain as well as the services available therein.

3.Intellectual property

All content and information contained in www.maclarenbaby.com and its subdomains are the property of Maclaren and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos contained in this website is subject to its authorization advance in that sense.


4.1 - These Conditions are governed by Portuguese law and the Portuguese courts are competent to settle conflicts that arise on Orders of Products.

4.2 - Maclaren will only adhere to alternative dispute resolution (ADR), mediation or arbitration regimes when required by law. Maclaren is bound by limited arbitration per consumer regarding disputes of low economic value (amount less than five thousand euros < €5,000.00), under the terms of Law No. 63/2019, of 16 August. 144/2015, of 8 September, Maclaren informs consumers that they can consult qualified alternative dispute resolution centers here https://www.cniacc.pt/pt/rede-centros- de-arbitration.

5 – Alternative Dispute Resolution Policy and the contact details of the different Arbitration Centres.

For alternative dispute resolution, particularly in the case of cross-border purchases, there is also the European Commission's platform for online alternative dispute resolution (ODR). More information about online alternative dispute resolution and how to file a complaint can be found on the European Commission website: http://ec.europa.eu/odr.

6.Product information and prices

6.1 - Product Information

Maclaren takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers, and photographs that illustrate the products sold, in strict compliance with the best market standards.

6.2 - Price information

The retail prices indicated on www.maclarenbaby.com and its subdomains are shown in the currency defined based on customer country. VAT is included in all prices mentioned. 

The shipping service costs will be borne by the user and the buyer and are added to the total value of the selected products. The user will be informed of these charges before confirming your order and completing the purchase process. Maclaren reserves the right to change products price and shipping service costs at any time. However, Maclaren undertakes to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual, technical error, or of any other origin, which causes a substantial change not foreseen by Maclaren in the sale price to the public, in such a way that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and cancelled.

Accepted payment methods:  Visa, Mastercard and Multibanco. The invoice is automatically generated and sent to the user's email.

The prices of the products available on www.maclarenbaby.com are valid for purchase orders made through www.maclarenbaby.com.


The products sold by Maclaren are covered by the legal guarantee regime, in accordance with the article 5 of Decreto-Lei nr. 67/2003, of 8 April, with changes introduced by Decreto-Lei nr 84/2008, of 21 May.

Damaged product – The customer can open an RMA (Return Merchandise Authorization) request through the online store and follow the instructions in the process.

Returns for transport damage - If the customer detects any anomaly or damage caused by the transport of the product he ordered, he must immediately report the occurrence to Maclaren.

In the case of large volumes, the customer must, upon receipt and unpacking, check for any visible damage that may have been caused by transport. If the product has any damage, you should not accept it. After signing the transport guide, Maclaren is not responsible for any physical damage caused by transport.

8.Exchanges and returns

The consumer has a period of 14 days, counting from the day on which he acquires physical possession of the products or the day on which he acquires physical possession of the last product, in the case of several products ordered in a single order and delivered separately, to proceed the return of your order, and without the need to indicate the reason. 

Please check our Returns page for further information.

9.Privacy policy

Please check our Privacy Policy page for further details about our policies.


Address: Avenida António Augusto de Aguiar, nº 19, 4º direito - sala B, 1050 012 Lisboa, Portugal
E-mail: sales@maclarenbaby.com
Customer Care: Click here